What is an alt account?
An alt account (alternative account) is an additional game account that players use for various purposes such as practicing, starting fresh progress, playing on different servers, or keeping their main account separate.
How fast is delivery?
Most accounts are delivered instantly after successful payment.
In some rare cases, delivery may take up to a few minutes depending on payment confirmation.
After purchase, the account login details will be provided on the order confirmation page and/or sent to your email.
What information do I receive after purchase?
After completing your purchase, you will receive the login credentials for the account, which typically include:
Username or email
Password
Additional instructions if necessary
Can I change the password or email?
In most cases, you can change the password after logging in.
However, some accounts may have limitations depending on the game or platform.
Detailed instructions will be included with the account if applicable.
What if the account does not work?
If you receive an account that does not work or cannot be accessed, please contact us within 24 hours of purchase.
We will provide either:
A replacement account, or
Assistance to resolve the issue.
Customer satisfaction is important to us and we aim to resolve issues quickly.
Are the accounts safe to use?
Our accounts are checked before delivery to ensure they are accessible and functional.
However, since game publishers have their own policies regarding accounts, we recommend using alt accounts responsibly and following the game’s rules.
Can the account get banned?
Game developers have their own policies regarding accounts and account usage.
ShopAlts cannot control actions taken by game publishers, so we cannot guarantee that an account will never be restricted or banned.
What payment methods do you accept?
We support multiple secure payment methods depending on your location and the payment provider available at checkout.
We also accept crypto payments.
All payments are processed securely.
Are refunds available?
Because our products are digital goods, refunds are generally not available after delivery.
However, if there is a problem with your order, we may offer a replacement or refund depending on the situation.
Please see our Refund & Replacement Policy for full details.
How can I contact support?
If you have any questions or issues with your order, you can contact us through the website support form or contact page.
Our support team will do their best to respond as quickly as possibl