Welcome to ShopAlts. Because we sell digital products, our refund and replacement policy is different from physical goods.
Please read the following terms carefully before purchasing.
Digital Product Policy
All products sold on ShopAlts are digital gaming accounts delivered electronically after purchase. Due to the nature of digital goods, once an account has been delivered it cannot be returned.
For this reason, refunds are generally not possible after delivery.
Replacement Guarantee
Customer satisfaction is important to us. If you receive an account that:
Does not work
Has incorrect login details
Cannot be accessed
You may contact our support within 24 hours of purchase, and we will provide:
A replacement account, or
Assistance to resolve the issue.
When Refunds May Be Issued
Refunds may be issued in the following situations:
The account cannot be replaced
The product was not delivered
A technical issue prevents access and cannot be resolved
Refunds will be processed using the original payment method when possible.
Situations Not Covered
Refunds or replacements will not be issued if:
The account was modified by the buyer
Login information was changed by the buyer
The account was banned or restricted after use
The buyer violated the game’s terms of service
The buyer simply changed their mind
Delivery
Most products are delivered instantly after successful payment. In rare cases delivery may take up to 24 hours.
Contact
If you experience any issues with your purchase, please contact our support team through the website.
We will do our best to resolve the issue as quickly as possible.